Shipping & Delivery
Thank you for shopping at Paws & Tails™ Online. This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from our store.
Last updated: 08 November 2025
Order Processing Time
- All orders are processed within 1 business day from the time of purchase.
- Orders are not shipped or delivered on weekends or holidays.
- Orders placed after 2:00 PM or on weekends will be processed the next business day.
Courier Partners
ShiprocketBluedartDelhivery ExpressXpressbeesEcom ExpressDTDC
Shipping Methods & Timelines
⚡Fast / Urgent Delivery
2–3 business days after order processing
Extra charges apply. Communicated at order confirmation.
🚚Normal / Standard Delivery
3–5 business days after order processing
Free on orders above the minimum threshold shown at checkout.
Under the "Pay After Billing" option, delivery method is selected by the customer over the phone at order confirmation.
Delivery Timelines by Location
Nadia, North 24 Pgs & Kolkata1–2 daysSame/Next day
Rest of West Bengal1–5 days2–3 days
Major Cities (Delhi, Mumbai, Bangalore etc.)4–6 days3 days
Suburbs & Towns5–7 days4 days
Remote LocationsUp to 9 days5 days
Express shipments travel via air cargo to the nearest airport, then surface transport if needed.
Shipping Costs
Shipping costs are calculated based on the weight of your order, your shipping address, and the shipping method selected. All shipping costs are clearly displayed during checkout before you complete your purchase.
Order Tracking
Once your order ships, you will receive a confirmation message with tracking information. You can track your order using the tracking number provided by our shipping partner.
Shipping Restrictions
- We currently ship across India only. International shipping is not available.
- We may not be able to deliver to P.O. Box addresses with certain carriers.
- Some items may have shipping restrictions due to size, weight, or regulatory requirements.
Delivery Issues
- Undeliverable Orders: If a package is undeliverable due to an incorrect address, the customer will be responsible for reshipping fees.
- Missing or Lost Items: Contact us immediately at contact@pawsandtails24.com or +91 7003440878.
- Damaged Packages: Contact us immediately. We will work with our shipping partners to ensure you receive your order or a full refund.
Return Cost Policy
The return cost will be zero (₹0) if you receive a product that is damaged, seal broken, or incorrect. To be eligible, please record a clear unboxing video as proof.
