Frequently Asked Questions (FAQ)
1. What is Paws & Tails™?
Paws & Tails™ is your one-stop online store for premium pet care products, including food, supplements, grooming essentials, toys, and accessories for dogs, cats, and other pets. We partner with trusted brands to ensure your pets receive only the best quality.
2. Are all your products genuine and safe for pets?
Yes! We source all products directly from authorized distributors and reputed brands like Skyec, Virbac, Himalaya, Drools and much more. Every product listed on our website is authentic, vet-approved, and safe for pets.
3. Do you sell veterinary-prescribed products?
Yes, Paws & Tails offers several vet-recommended and prescription-based products such as dewormers, supplements, and skin care items. Please ensure you follow your veterinarian's guidance when using these products.
4. How can I place an order?
Simply browse through our categories, add products to your cart, and proceed to checkout. You can securely pay online through credit/debit cards, UPI, or other popular payment gateways.
5. What are your shipping and delivery timelines?
We deliver across India. Orders are typically shipped within 24–48 hours, and you can expect delivery within 3–7 business days depending on your location. You'll receive tracking details once your order is dispatched.
6. Do you offer free shipping?
Yes, we offer free shipping on select orders above a certain value. The minimum order value for free shipping will be shown at checkout.
7. Can I return or exchange a product?
We accept returns or exchanges for damaged, defective, or wrongly delivered items. Products must be unopened and in their original packaging. Please report any issue within 48 hours of receiving your order.
8. How do I contact customer support?
You can reach us via:
📧 Email: contact@pawsandtails24.com
📞 Phone/WhatsApp: +91 7003440878
Our customer support team is available Monday to Saturday, 11 AM – 7 PM.
9. Do you provide pet care advice?
Yes! Our blog and product pages include expert tips and veterinary insights on nutrition, health care, grooming, and training to help you keep your pets healthy and happy.
10. Do you offer bulk or wholesale orders?
Yes, we do! If you're a breeder, shelter, or retailer, contact us for special bulk pricing and partnerships at contact@pawsandtails24.com
11. How long will it take to deliver after placing an order?
All orders placed before 3 PM are dispatched on the same business day from our warehouse in Kalyani, West Bengal.
12. Delivery Timelines by Location
Nadia, North 24 Parganas, and Kolkata: Delivery within 1–2 business days (standard or express).
Rest of West Bengal: Delivery within 1–5 business days depending on location.
13. For Buyers in the Rest of India
a) Express Delivery (Extra Paid)
Shipped same business day for orders before 3 PM. Delivered within 3 days to major cities, 4 days to suburbs, up to 5 days for remote locations. All express shipments travel via air cargo.
b) Standard Delivery (Free)
Parcels shipped by surface (road, train, or boat). Delivery within 3–6 business days. Extremely remote locations may take up to 9 days.
14. The same product is listed on Amazon, Flipkart, or Meesho at a higher price where you are also the seller. Are the products different?
No, the products are exactly the same. The price difference exists because online marketplaces charge sellers a commission of 10–30%. When you buy directly from pawsandtails24.com, you avoid these fees — getting the same genuine product at a better price.
15. What if the product I receive is expired, damaged, or different from what I ordered?
We take utmost care in packing every order. In rare cases where an item is damaged, lost in transit, or incorrectly shipped, we will provide a full refund or replacement. If the package appears damaged or tampered during delivery, please do not accept it and contact us immediately via WhatsApp or call.
16. At what age should I vaccinate my puppy?
Most puppies begin vaccinations at 6–8 weeks of age.
17. Is rabies vaccination mandatory in India?
Yes. Rabies vaccination is considered essential and is legally required in many jurisdictions.
18. Can adult dogs be vaccinated if they missed earlier vaccines?
Yes. Your veterinarian can create a catch-up vaccination schedule based on your dog's age and health status.
19. Are dog vaccines safe?
Vaccines are generally very safe and are one of the most effective ways to prevent serious infectious diseases.
20. How long can Parvo survive in the environment?
Parvovirus is extremely resilient and can survive for months in the environment under suitable conditions.
21. Can humans catch canine Parvovirus?
No. Canine Parvovirus does not infect humans.
22. Can adult dogs get Parvo?
Yes. Any unvaccinated dog can become infected, although puppies are at the highest risk.
23. Is bloody diarrhea always Parvo?
No. Other diseases can also cause bloody diarrhea, so proper veterinary diagnosis is necessary.
24. Can humans catch canine distemper?
No. Canine distemper does not infect humans.
25. Is distemper fatal?
Yes. Distemper can be fatal, particularly in puppies and unvaccinated dogs.
26. Can vaccinated dogs get distemper?
Vaccinated dogs have a significantly lower risk. Vaccination remains highly effective when administered according to veterinary recommendations.
27. How long does distemper treatment take?
Recovery time varies from several weeks to months depending on disease severity and neurological involvement.
28. When should I start deworming my puppy?
Most veterinarians recommend starting at 2 weeks of age.
29. How often should adult dogs be dewormed?
Most adult dogs should be dewormed every 3 months.
30. Can I skip deworming if my dog looks healthy?
No. Many dogs carry parasites without showing symptoms. Routine prevention remains important.
31. Are deworming medications safe?
When used according to veterinary advice and proper dosing, dewormers are generally safe and effective.
32. Can indoor cats skip vaccinations?
No. Even indoor cats are recommended to receive core vaccinations because infectious agents can still be introduced into the home environment.
33. At what age should a kitten receive its first vaccine?
Most kittens begin vaccination between 6 and 8 weeks of age.
34. Is rabies vaccination necessary for cats?
Yes. Rabies is a fatal disease, and vaccination is considered essential for protecting both pets and humans.
35. How often should adult cats receive boosters?
Booster schedules vary by vaccine type, manufacturer, and veterinary recommendation, but annual health checks are important to determine the correct schedule.
36. What should I do if my dog is bitten by a snake?
Immediately contact a veterinarian, restrict movement, and seek emergency treatment. Anti-snake venom should only be administered by a qualified veterinarian.
37. Can anti-snake venom be delivered across India?
Paws & Tails offers pan-India delivery for eligible anti-snake venom products subject to availability and regulations.
38. Why are vaccines important for pets?
Vaccines protect pets from life-threatening diseases such as parvovirus, distemper, and rabies by strengthening their immune system.
39. At what age should a puppy start vaccination?
Puppies typically start vaccinations at 6–8 weeks of age, followed by booster doses as advised by a veterinarian.
40. Are pet vaccines safe?
Yes, vaccines are safe when administered by a qualified veterinarian. Mild side effects like slight fever may occur but are temporary.
41. Can I buy pet vaccines online?
Pet vaccines may be available online, but they should only be administered by licensed veterinary professionals.
42. How often does my pet need booster vaccines?
Most vaccines require annual boosters, but schedules may vary depending on the vaccine type and your veterinarian’s advice.
43. What are veterinary rapid test kits?
These are diagnostic tools used to quickly detect diseases such as parvovirus, distemper, ehrlichia, and feline infections.
44. How accurate are rapid test kits?
Most high-quality veterinary test kits offer high accuracy, but results should always be confirmed by a veterinarian.
45. Can pet owners use these test kits at home?
Some kits are simple to use, but proper interpretation requires veterinary knowledge. Professional guidance is recommended.
46. How long does it take to get results?
Most rapid test kits provide results within 5–15 minutes.
47. When should I use a rapid test kit?
Use them when your pet shows symptoms like vomiting, fever, weakness, or loss of appetite.
48. Can I give human medicine to my pet?
No, human medicines can be dangerous for pets. Always use veterinary-approved medicines.
49. Are supplements necessary for pets?
Supplements can help with joint health, skin, digestion, and immunity, especially in older pets or those with health issues.
50. How do I know the correct dosage?
Dosage depends on your pet’s weight and condition. Always follow veterinary guidance.
51. Are online pet medicines genuine?
Buy only from trusted platforms like Paws & Tails to ensure authenticity and quality.
52. What should I do if my pet misses a dose?
Give the dose as soon as you remember, but do not double dose without veterinary advice.