Paws & Tails™ is your one-stop online store for premium pet care products, including food, supplements, grooming essentials, toys, and accessories for dogs, cats, and other pets. We partner with trusted brands to ensure your pets receive only the best quality.
Yes! We source all products directly from authorized distributors and reputed brands like Skyec, Virbac, Himalaya, Drools and much more. Every product listed on our website is authentic, vet-approved, and safe for pets.
Yes, Paws & Tails offers several vet-recommended and prescription-based products such as dewormers, supplements, and skin care items. Please ensure you follow your veterinarian's guidance when using these products.
Simply browse through our categories, add products to your cart, and proceed to checkout. You can securely pay online through credit/debit cards, UPI, or other popular payment gateways.
We deliver across India. Orders are typically shipped within 24–48 hours, and you can expect delivery within 3–7 business days depending on your location. You'll receive tracking details once your order is dispatched.
Yes, we offer free shipping on select orders above a certain value. The minimum order value for free shipping will be shown at checkout.
We accept returns or exchanges for damaged, defective, or wrongly delivered items. Products must be unopened and in their original packaging. Please report any issue within 48 hours of receiving your order.
You can reach us via:
📧 Email: contact@pawsandtails24.com
📞 Phone/WhatsApp: +91 7003440878
Our customer support team is available Monday to Saturday, 11 AM – 7 PM.
Yes! Our blog and product pages include expert tips and veterinary insights on nutrition, health care, grooming, and training to help you keep your pets healthy and happy.
Yes, we do! If you're a breeder, shelter, or retailer, contact us for special bulk pricing and partnerships at contact@pawsandtails24.com
All orders placed before 3 PM are dispatched on the same business day from our warehouse in Kalyani, West Bengal.
Nadia, North 24 Parganas, and Kolkata: Delivery within 1–2 business days (standard or express).
Rest of West Bengal: Delivery within 1–5 business days depending on location.
a) Express Delivery (Extra Paid)
Shipped same business day for orders before 3 PM. Delivered within 3 days to major cities, 4 days to suburbs, up to 5 days for remote locations. All express shipments travel via air cargo.
b) Standard Delivery (Free)
Parcels shipped by surface (road, train, or boat). Delivery within 3–6 business days. Extremely remote locations may take up to 9 days.
No, the products are exactly the same. The price difference exists because online marketplaces charge sellers a commission of 10–30%. When you buy directly from pawsandtails24.com, you avoid these fees — getting the same genuine product at a better price.
We take utmost care in packing every order. In rare cases where an item is damaged, lost in transit, or incorrectly shipped, we will provide a full refund or replacement. If the package appears damaged or tampered during delivery, please do not accept it and contact us immediately via WhatsApp or call.