Frequently Asked Questions (FAQ)
1. What is Paws & Tails™?
Paws & Tails™ is your one-stop online store for premium pet care products, including food, supplements, grooming essentials, toys, and accessories for dogs, cats, and other pets. We partner with trusted brands to ensure your pets receive only the best quality.
2. Are all your products genuine and safe for pets?
Yes! We source all products directly from authorized distributors and reputed brands like Skyec, Virbac, Himalaya, Drools and much more. Every product listed on our website is authentic, vet-approved, and safe for pets.
3. Do you sell veterinary-prescribed products?
Yes, Paws & Tails offers several vet-recommended and prescription-based products such as dewormers, supplements, and skin care items. Please ensure you follow your veterinarian's guidance when using these products.
4. How can I place an order?
Simply browse through our categories, add products to your cart, and proceed to checkout. You can securely pay online through credit/debit cards, UPI, or other popular payment gateways.
5. What are your shipping and delivery timelines?
We deliver across India. Orders are typically shipped within 24–48 hours, and you can expect delivery within 3–7 business days depending on your location. You'll receive tracking details once your order is dispatched.
6. Do you offer free shipping?
Yes, we offer free shipping on select orders above a certain value. The minimum order value for free shipping will be shown at checkout.
7. Can I return or exchange a product?
We accept returns or exchanges for damaged, defective, or wrongly delivered items. Products must be unopened and in their original packaging. Please report any issue within 48 hours of receiving your order.
8. How do I contact customer support?
You can reach us via:
📧 Email: contact@pawsandtails24.com
📞 Phone/WhatsApp: +91 7003440878
Our customer support team is available Monday to Saturday, 11 AM – 7 PM.
9. Do you provide pet care advice?
Yes! Our blog and product pages include expert tips and veterinary insights on nutrition, health care, grooming, and training to help you keep your pets healthy and happy.
10. Do you offer bulk or wholesale orders?
Yes, we do! If you're a breeder, shelter, or retailer, contact us for special bulk pricing and partnerships at contact@pawsandtails24.com
11. How long will it take to deliver after placing an order?
All orders placed before 3 PM are dispatched on the same business day from our warehouse in Kalyani, West Bengal.
12. Delivery Timelines by Location
Nadia, North 24 Parganas, and Kolkata: Delivery within 1–2 business days (standard or express).
Rest of West Bengal: Delivery within 1–5 business days depending on location.
13. For Buyers in the Rest of India
a) Express Delivery (Extra Paid)
Shipped same business day for orders before 3 PM. Delivered within 3 days to major cities, 4 days to suburbs, up to 5 days for remote locations. All express shipments travel via air cargo.
b) Standard Delivery (Free)
Parcels shipped by surface (road, train, or boat). Delivery within 3–6 business days. Extremely remote locations may take up to 9 days.
14. The same product is listed on Amazon, Flipkart, or Meesho at a higher price where you are also the seller. Are the products different?
No, the products are exactly the same. The price difference exists because online marketplaces charge sellers a commission of 10–30%. When you buy directly from pawsandtails24.com, you avoid these fees — getting the same genuine product at a better price.
15. What if the product I receive is expired, damaged, or different from what I ordered?
We take utmost care in packing every order. In rare cases where an item is damaged, lost in transit, or incorrectly shipped, we will provide a full refund or replacement. If the package appears damaged or tampered during delivery, please do not accept it and contact us immediately via WhatsApp or call.