Shipping and Delivery

Our Shipping Policy was last updated 08 November 2025

Standard Shipping and Delivery Policy

Thank you for shopping at Paws & Tails Online.

This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from our store. Please read this policy carefully before placing your order.

Order Processing Time

• All orders are processed within 1–3 business days from the time of purchase. Orders are not shipped or delivered on weekends or holidays.

• Orders placed after 4:00 PM or on weekends will be processed the next business day.

Interpretation and Definitions

Interpretation:

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions:

For the purposes of this Shipping Policy:

"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Paws & Tails

"Goods" refers to the items offered for sale.

"Orders" means a request by you to purchase goods from us.

"Website" refers to pawsandtails24.com, accessible from https://pawsandtails24.com

"You" means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

"Shipping" refers to the process of delivering goods to customers.

"Delivery" refers to the receipt of goods by the customer.

Shipping Information

We strive to process and ship all orders as quickly as possible. Please note that shipping times may vary depending on your location and the shipping method selected.

Courier partners :  Shiprocket, Bluedart, Delhivery Express, Xpressbees, Ecom Express, DTDC.

Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or sales, processing times may be extended to 3-5 business days.

Shipping Methods & Time

We offer standard shipping with delivery times of 3-7 business days. 

• We offer several shipping methods based on your location and preferences:

  • Standard Shipping (3-7 business days)

  • Expedited Shipping (2-3 business days)

  • Shipping costs and delivery times may vary based on your location.

Shipping Costs

Shipping costs are calculated based on the weight of your order, your shipping address, and the shipping method selected. All shipping costs are clearly displayed during checkout before you complete your purchase.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your order status through our website or using the tracking number provided by our shipping partner.

Shipping Restrictions

• We currently ship in India. Unfortunately, we do not offer international shipping to all locations. If we do not ship to your region, we will notify you before your order is processed.

• P.O. Box Addresses: We may not be able to deliver to P.O. Box addresses with certain carriers. Please ensure you provide a valid street address for delivery.

Delivery Address

Please ensure that your delivery address is complete and accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.

Delivery Attempts

Most shipping carriers will make multiple delivery attempts. If delivery fails after all attempts, the package will be returned to us, and you may be charged for return shipping costs.

Delivery Issues

• Undeliverable Orders: If a package is undeliverable due to an incorrect address or other issues, the customer will be responsible for reshipping fees.

• Missing or Lost Items: If your order does not arrive within the expected delivery window, please contact us at contact@pawsandtails24.com so we can assist you in resolving the issue.

Delivery Restrictions

Some items may have shipping restrictions due to size, weight, or regulatory requirements.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately. We will work with our shipping partners to resolve the issue and ensure you receive your order or a full refund.

Weather and Natural Disasters

Shipping delays may occur due to weather conditions, natural disasters, or other events beyond our control. We will communicate any significant delays to affected customers.

Returns and Exchanges

• If you're not satisfied with your purchase, contact with us.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

Contact Details:

Email: contact@pawsandtails24.com

Phone: +91 7003440878

Address: B-14/19(S), Buddhapark, Kalyani, Nadia, West Bengal

Country: India

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.