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Frequently Asked Questions(FAQ)

1. What is Paws & Tails?

Paws & Tails is your one-stop online store for premium pet care products, including food, supplements, grooming essentials, toys, and accessories for dogs, cats, and other pets. We partner with trusted brands to ensure your pets receive only the best quality.

2. Are all your products genuine and safe for pets?

Yes! We source all products directly from authorized distributors and reputed brands like Skyec, Virbac, Himalaya, Drools and much more. Every product listed on our website is authentic, vet-approved, and safe for pets.

3. Do you sell veterinary-prescribed products?

Yes, Paws & Tails offers several vet-recommended and prescription-based products such as dewormers, supplements, and skin care items. Please ensure you follow your veterinarian’s guidance when using these products.

4. How can I place an order?

Simply browse through our categories, add products to your cart, and proceed to checkout. You can securely pay online through credit/debit cards, UPI, or other popular payment gateways.

5. What are your shipping and delivery timelines?

We deliver across India. Orders are typically shipped within 24–48 hours, and you can expect delivery within 3–7 business days depending on your location. You’ll receive tracking details once your order is dispatched.

6. Do you offer free shipping?

Yes, we offer free shipping on select orders above a certain value. The minimum order value for free shipping will be shown at checkout.

7. Can I return or exchange a product?

We accept returns or exchanges for damaged, defective, or wrongly delivered items. Products must be unopened and in their original packaging. Please report any issue within 48 hours of receiving your order.

8. How do I contact customer support?

You can reach us via:

9. Do you provide pet care advice?

Yes! Our blog and product pages include expert tips and veterinary insights on nutrition, health care, grooming, and training to help you keep your pets healthy and happy.

10. Do you offer bulk or wholesale orders?

Yes, we do! If you’re a breeder, shelter, or retailer, contact us for special bulk pricing and partnerships at contact@pawsandtails24.com

11. How long will it take to deliver after placing an order?

All orders placed before 3 PM are dispatched on the same business day from our warehouse in Kalyani, West Bengal.

12. Delivery Timelines by Location

13. For Buyers in the Rest of India

We offer two delivery modes, regardless of order value:

a) Express Delivery (Extra Paid)

b) Standard Delivery (Free)

14. The same product is listed on Amazon, Flipkart, or Meesho at a higher price where you are also the seller. Are the products different?


No, the products are exactly the same. We are the official seller of these products both on our own website and on marketplaces like Amazon, Flipkart, and Meesho.

The price difference exists because online marketplaces charge sellers a commission ranging from 10%–30%. When you buy directly from PawsandTails24.com, you avoid these extra marketplace fees — which allows us to offer you a better price for the same genuine product.

We always encourage our customers to compare prices, check reviews, and make an informed purchase. Rest assured, whichever platform you choose, you will receive the same authentic, high-quality product from us.

15. What if the product I receive is expired, damaged, or different from what I ordered?

We take utmost care to ensure every order is accurately packed and safely delivered. However, in rare cases where an item is damaged, lost in transit, or incorrectly shipped, we will provide a refund or replacement, depending on the product category.
Please refer to our Return & Refund Policy page for more details.

If the package appears damaged or tampered with during delivery, please do not accept it and contact us immediately via WhatsApp or Call.

For perishable products, our team double-checks every order before dispatch to ensure the item has ample time remaining before the “Best Before” date printed by the manufacturer. We also mention expiry dates on product pages whenever possible.

If you’d like to confirm the expiry before purchase — or if you’ve had a poor experience buying pet products elsewhere — simply WhatsApp or email us, and we’ll gladly share pictures or videos of the actual product (including batch and expiry dates) before shipping.

 

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