Refund Policy

No Return and Refund Policy

Thank you for shopping at Paws and Tails 24. We appreciate your business and strive to provide you with high-quality products and excellent service. Please read our No Return and Refund Policy carefully before making a purchase.

1. All Sales Are Final
All sales made through PawsandTails24.com are final. Once an order has been placed and payment has been processed, we do not offer returns, refunds, or exchanges under any circumstances.

2. Non-Refundable Items
Due to the nature of our products, we cannot accept returns or issue refunds for:

• Pet food, treats, medicine, drugs item or supplements.

• Pet grooming or hygiene products.

• Customized or personalized items.

• Any product that has been opened, used, or is not in its original condition.

3. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery at +91-7003440878 with your order number, a description of the issue with clear videography of unboxing and photos of the product and packaging.
Our team will review your request, and if approved, we may offer a replacement or store credit at our sole discretion.

4. Order Cancellations
Orders cannot be canceled once they have been confirmed and payment has been processed. Please ensure all details are correct before completing your purchase.

5. Exceptions
In rare cases where a refund is granted (e.g., product unavailability or duplicate charge), the refund will be processed to your original payment method within 7–10 business days.

6. Contact Us
For any questions regarding this policy, please contact us:
Email: contact@pawsandtails24.com

Website: www.pawsandtails24.com

By completing your purchase, you acknowledge that you have read, understood, and agreed to our No Return and Refund Policy.