Refund Policy

Return & Refund Policy for Medicines:

At Paws & Tails, we strive to provide the best possible service to our customers. However, due to the nature of medicines, we have a strict "No Returns" policy for all medicinal products (except accessories).You may cancel any order  before the dispatch of the item has taken place. Or else you may call us at +91 7003440878 or email us at contact@pawsandtails24.com to initiate cancellation.

All sales are final, and we cannot accept returns or provide refunds for any medicine-related purchases. This policy is in compliance with regulatory guidelines and ensures the safety and quality of our products.

Reasons for this policy:

- Medicines are non-returnable and non-refundable due to their perishable nature and strict storage requirements.
- Once a medicine is dispensed, it cannot be resold or reused.

Exceptions:

-If you receive a damaged or incorrect product, please contact our customer support team within 24 hours of delivery. To facilitate a smooth resolution, kindly provide:

- Video Proof: A clear video recording of the package opening, showing the damaged or incorrect product.
- Order Details: Your order number, product name, and a brief description of the issue.

Our customer support team will investigate the matter and provide a suitable solution, which may include a replacement or refund, depending on the circumstances. We're here to help and ensure your satisfaction with your purchase.

- Reach out to our team within 11 A.M to 8 P.M for resolution of any issue as mentioned above. We will investigate and provide a suitable solution, which may include a replacement or refund.
- Product Recall: In the event of a product recall, we will notify affected customers and provide instructions on how to proceed.

Importance of consulting a healthcare professional:

Before purchasing medicines online, we recommend consulting a registered veterinarian to ensure you're getting the right medication for your pet. They can provide personalized advice and guidance.

Contact Us:

If you have any questions or concerns about our return policy or any other matter, please don't hesitate to contact our customer support team:

[+91 7003440878]
[contact@pawsandtails24.com]

We're here to help and provide assistance whenever you need it.

Your Order Cancellation Rights:

You may cancel any order before the dispatch of the item has taken place. Or else you may call us at +91 7003440878 or email us at contact@pawsandtails24.com to initiate cancellation.    

Returning Goods:

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:

B-14/19(S), Buddhapark, Kalyani, Nadia, West Bengal

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us: +91 7003440878 or contact@pawsandtails24.com